| Product Warranty Information: |
1.) A 1-year warranty is included, against any manufacturing defects, on all products sold by Go-Optic.com (a SM of Eye Trends USA, Inc.), unless you have been Informed of a final sal, which means no return/refund/cancellation. We will confirm with you before we process your order if this type of situation arises with your order.
2.) Warranty does not cover damage or breakage caused by excessive conditions. Excessive conditions would include, but not limited to, excessive wear,pressure,force,heat and/or moisture. Any damage (Scratches, chips, cracks, etc.) on lenses must be returned with-in 7 days of the day the merchandise is received.
3.) If the merchandise is confirmed as a manufacturing defect by our returns department, and is non-replaceable and/or non-correctable, you will be entitled to full store credit ONLY on the amount paid for the merchandise.
4.) If you are returning defective product within 30 days of the delivery
date, please contact our customer service department after you have received the exchanged product,
and we will gladly reimburse your shipping expense spent, up to $5.95 (per 2 items), for you having to return the defective item back to our returns department. This reimbursement
will be refunded to your account that the order was originally charged
on.
5.) If any item(s) you receive from Go-Optic.com (a SM of Eye Trends USA, Inc.) happens to be defective
or is incorrect, a re-do, replacement and/or correction of the merchandise will be processed
for you at no additional cost. A re-do, replacement and/or correction of the merchandise will be processed after it has been received from you and it's defective and/or incorrect state is confirmed by our returns department. If you would like to return the defective merchandise for
a refund, you may be subject to return fee's and guidelines that are mentioned in our returns policy. If no defects are found with the merchandise, then you may be subject to shipping fee's for this merchandise to be shipped back to you. The shipping fee's will be charged on your same account and the shipping fee's billed may be the same amount as it was billed in your original order.
6.) Some manufacturer's and/or distributors offer their own warranty on the merchandise that
is sold on Go-Optic.com (a SM of Eye Trends USA, Inc.). If a manufacturer and/or distributor warranty is offered, we will usually
include these details with the merchandise, however, this is not always guaranteed.
You would have to contact the manufacturer and/or distributor regarding their own warranty since the manufacturer and/or distributor warranty would not be considered the same offer as our 1-year warranty offer, as listed above. If you need assistance contacting a manufacturer and/or distributor, you may contact us and we will most likely be able to provide the appropriate contact information for the manufacturer and/or distributor of the product(s).
7.) Any warranty replacement request that does meet the warranty replacement requirements may be refused and shipped back to the shipping address currently on file in your order. This may be shipped back to you the least expensive way at our expense, and we will not hold any responsibility for refused warranty replacements which are not received by the customer. Additional shipping fee's that are currently offered in our Shipping Rates page will be applied if requested prior to the refused merchandise shipping out.
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| Returns & Exchanges: |
1.) All returns must be returned
within 30 days from the original orders delivery date.
2.) Items that are returned for credit (money-back) will be charged a 15% re-stocking
fee. Shipping fee's will not be refunded.
3.) Items returned for exchange will be used as a 100% credit on the returned merchandise towards any other merchandise that we sell. Any difference of the exchanged item will be handled by our billing department, and will be refunded / billed accordingly to your account. Shipping fee's will be applied to the exchanged (new) order accordingly, as the shipping fee's for the exchange will be the customers responsibility. The shipping selection can be made during the process of obtaining a return authorization form.
4.) Please Handle your Returns & Exchanges directly from your
Online Receipt.
A link is included in your order confirmation which is sent to you via email
when you first purchase your order. You will find the link to your
online receipt in your order confirmation email.
Follow the link to your receipt, and only if your order status appears
'Shipped..' there will be a 'Returns & Exchanges' icon (button) visible for
you to be able to click.
You can start processing your return by clicking
on the 'Returns & Exchanges' icon/button on your online receipt.
This will guide you to a short/simple questionnaire to help accurately process your return.
If you need help with this type of request, or with obtaining the link to your online
order receipt or return authorization form, you can contact our customer service department by clicking here.
Returns with-out a return authorization form/number may be rejected and returned back to you.
5.) Please allow up to 7 business days for your Return/Exchange to start processing
from the date we receive your returned package. We suggest that you purchase tracking services for your returned package shipment so you may obtain information of when we received your returned shipment. Returns are processed as soon as possible. In most cases, You may refer to our Product Availability section (for new orders) for details on how long a product exchange process will usually take. Return for credits are usually processed immediately and an email notification is sent regarding your refund details once your refund has been processed. Purchasing insurance for your return package is also suggested since we are not responsible for returned packages that we have not received.
6.) All contact lens sales are final. No returns or exchanges are allowed for contact
lenses orders.
7.) All lenses, lens coatings & tints for glasses are non-returnable and/or non-refundable.
8.) All returns must be shipped back in the
same condition in which it was shipped to you. All product materials
(such as case,lens,box,clothe,etc.) that were included in your package
are to be shipped back as well. We have the right to refuse any return
if we find the returned item was used, did not include all packaging materials (as listed above) and/or not in the same condition it was sent to you.
9.) If packages are received from us damaged caused by the shipping courier, then we require for the customer to report this immediately to our customer service department, so claim issues can be handled accordingly with the shipping courier. If this type of situation is not reported to our customer service department with-in 12 business days of the delivery date, then the damaged package which you received may not be accepted for a claim or a refund. If a shipment is lost, damaged or is missing contents that is related to an error with the shipping courier, then a reimbursement of the item may not be processed until the claim has been investigated and approved by the shipping courier. Shipping claims are usually made immediately with the shipping courier. After claim approval with the courier, a full refund to your account or a re-shipment of your order will be processed at no extra cost to you.
10.) If the returned merchandise is missing any original packaging and/or materials such as the demo lens, case, clothe, etc. your returned product may be rejected.
11.) If you receive a package with missing contents and/or damaged items, not caused by the shipping courier, you are to report this to our customer service department with-in 5 days from the delivery date so further assistance can be provided regarding this situation. If this is not reported with-in the 5 days from when you received the package, then further assistance may not be available for this type of situation.
12.) Any return/exchange request that does not comply with the returns/exchanges policy may be refused and shipped back to the shipping address currently on file in your order. This will be shipped back to you the least expensive way we offer at your expense, and we will not hold any responsibility for refused returns/exchanges which are not received by the customer and that do not comply with our returns/exchanges policy. Additional shipping fee's that are offered in our Shipping Rates page will be applied if requested prior to the refused merchandise shipping out.
13.) Any Non-Refundable product(s) will not be returned to the customer unless the customer requests for them to be returned, by the time the customers return has been reviewed/processed by the returns department. Customer will be responsible for paying any Shipping fees associated with returning non-refundable product(s) back to the customer. If there is no request from the customer to return the non-refundable product(s) back to them, by the time the customers return is processed/reviewed, the non-refundable product(s) will be disposed and we will not hold any responsibility for disposed product(s), which have been disposed for any of the reasons mentioned above.
14.) International customers which return merchandise please be sure to declare the item as "Returned Item Without Value" or we have to charge you for any duties incurred by US Customs.
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